Meta888 Privacy Policy – Personal Data Protection Malaysian Members

This Privacy Policy ("Policy") is published by Meta888 ("we", "the platform", or "Meta888") and applies to all personal information we collect from users and members of the Meta888 platform, accessible via our official website at meta888.world and any associated mobile applications.

Meta888 takes our responsibilities as a data controller under the Personal Data Protection Act 2010 (PDPA) Malaysia seriously. We understand that you trust us with your personal information when you register and use the platform — and that trust is something we do not take lightly.

This Privacy Policy clearly and transparently explains: what data we collect when you use Meta888, why we need it, how we use it, who we may disclose it to under limited circumstances, how long we retain it, and what rights you have over it. If at any point you have questions about how we handle your personal data that are not addressed in this document, do not hesitate to contact us through the channels listed in Section 12.

Meta888 only collects personal data that is genuinely necessary to provide platform services safely and effectively. We do not collect irrelevant or excessive information. Below are the categories of data we collect and the reasons for collecting them:

2.1 Data You Provide Directly

2.2 Automatically Collected Data

• Platform Usage Data: Gaming history, bets placed, total deposits and withdrawals, and other account activity required for accurate transaction records and fraud prevention.
• Technical Data: Your device's IP address, web browser or app type and version, operating system, screen resolution, and other technical information that helps us optimise the platform experience for your device.
• Cookie Data: Session information, platform preferences you have configured, and usage analytics data as further described in Section 6.
• Approximate Location Data: Country or state-level location only, based on IP address — Meta888 does not collect your GPS or precise location data without explicit consent.

Meta888 uses collected personal data solely for purposes related to platform operations and the delivery of services to members. We do not use your data for any purpose not stated in this policy without obtaining your consent beforehand. The primary uses of member personal data are as follows:

3.1 Platform Operations & Service Delivery

• Processing account registration and verifying the identity of new members in line with KYC (Know Your Customer) requirements for financial platforms in Malaysia.
• Processing deposit and withdrawal transactions through the Malaysian payment methods you use — Touch 'n Go eWallet, GrabPay, DuitNow, FPX (Maybank2u, CIMB Clicks), Boost, and ShopeePay.
• Providing access to platform games and services, including slots, Live Casino, Sports Betting (Malaysia Super League, EPL, BWF badminton), and e-sports.
• Managing member accounts, handling customer support requests, and resolving any issues or complaints raised.
• Sending account-related notifications such as deposit confirmations, withdrawal alerts, account security changes, and important platform updates.

3.2 Security & Fraud Prevention

• Detecting and preventing fraudulent activity, money laundering, bonus abuse, and any activity that violates Meta888's Terms & Conditions or applicable Malaysian law.
• Verifying member identity during withdrawal processes and other high-security situations to protect accounts from unauthorised access.
• Complying with reporting obligations under Malaysia's Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA).

3.3 Platform Improvement & Marketing

• Analysing platform usage patterns in aggregate and anonymised form to understand how members interact with Meta888 and identify areas for improvement.
• Sending promotional information and bonus offers to members who have consented to receive marketing communications. You may withdraw this consent at any time through your account settings or by contacting customer support.
• Personalising your platform experience based on your preferences and usage patterns — for example, surfacing relevant games based on the game types you play most often.

Meta888 does not sell, rent, or disclose members' personal data to third parties for marketing or commercial purposes. However, there are limited circumstances in which Meta888 may need to share your personal data with certain third parties for legitimate platform operational purposes:

• Payment Service Providers: Required transaction information is shared with Malaysian digital wallet providers and banks (Touch 'n Go, GrabPay, DuitNow, FPX, Boost, ShopeePay) solely to process your deposits and withdrawals. These providers are subject to their own confidentiality obligations under Malaysian financial law.
• Game Providers: Minimum necessary technical information may be shared with game providers such as Pragmatic Play, PG Soft, Evolution Gaming, and others solely to enable games to function properly within your account. These providers do not receive your full personal identity information.
• Malaysian Authorities: Meta888 will disclose personal data to the relevant authorities in Malaysia — including the PDRM, BNM, or the courts — when required to do so by law, court order, or a valid investigation warrant. Meta888 cannot refuse such requests where they are lawfully made.
• Technical Service Providers: Cloud service providers and technical infrastructure partners used by Meta888 may have technical access to data stored within their systems, but are bound by strict confidentiality and data protection agreements with Meta888.

Meta888 continuously invests in both technical and procedural security infrastructure to ensure that members' personal data is protected to the highest achievable standard. The key security measures we have put in place are:

5.1 Technical Security

• Data Encryption in Transit: All data transmitted between your device and Meta888's servers is protected by TLS 1.3 / 256-bit SSL encryption. This means that even if data is intercepted in transit, it cannot be read without the appropriate encryption key.
• Stored Data Encryption: Sensitive data such as payment information and identification numbers are encrypted at rest within Meta888's databases. Account passwords are stored in an irreversible hash format.
• Two-Factor Authentication (2FA): Meta888 supports and encourages the use of two-factor authentication via OTP to your registered Malaysian mobile number for all logins and financial transactions.
• 24/7 Security Monitoring: Automated monitoring systems operate around the clock to detect suspicious activity, unauthorised access attempts, and other cybersecurity threats.
• Regular Penetration Testing: Meta888's technical infrastructure undergoes penetration testing by independent cybersecurity experts at least twice a year to identify and address any vulnerabilities before they can be exploited.

5.2 Organisational Security

• Access to members' personal data is restricted on a need-to-know basis — only staff with a legitimate work requirement are permitted to access members' personal data.
• All Meta888 staff with access to personal data sign strict confidentiality agreements and undergo regular data protection training.
• A comprehensive data security incident response procedure is in place to ensure that any data breach can be detected, contained, and reported to the relevant authorities and affected members within the timeframes stipulated by the PDPA.

Meta888 uses cookies and similar tracking technologies to enhance your experience on the platform. Below is an explanation of how we use these technologies:

6.1 Types of Cookies Used

• Essential Cookies: These cookies are essential for the platform to function properly. They manage your login session, store language preferences, and ensure transaction security. They cannot be disabled without affecting core platform functionality.
• Performance Cookies: Used to collect information on how visitors use the Meta888 website — which pages are visited most frequently, error messages received, and so on. This information is used to improve the overall performance of the platform.
• Functional Cookies: These cookies allow the platform to remember preferences you have set, such as your username (excluding password), game preferences, and interface settings, to provide a more personalised experience.
• Analytics Cookies: Meta888 uses analytics tools to understand platform usage patterns in aggregate. Analytics data contains no personally identifiable information and is used solely for platform improvement purposes.

6.2 Managing Your Cookies

You can control and manage cookie settings through your web browser or mobile app settings. Most modern browsers allow you to view stored cookies, delete them, or block them altogether. Please note, however, that blocking all cookies may affect your experience on the Meta888 platform and cause certain features to not function properly.

Meta888 retains member personal data only for as long as necessary for the purposes for which it was collected, or as required by Malaysian law. Our data retention policy is as follows:

• Active Account Data: Personal data of members with active accounts is retained for the duration that the account remains active, and updated whenever changes are reported by the member.
• Data After Account Closure: Upon account closure, Meta888 retains personal data and minimum transaction records for seven (7) years as required by Malaysian financial and tax laws, including AMLA requirements.
• Financial Transaction Records: Records of all deposit and withdrawal transactions involving RM are retained for a minimum of seven (7) years for Malaysian financial and tax compliance purposes.
• Support Communication Records: Customer support interaction records are retained for three (3) years for reference and service improvement purposes.
• Anonymised Analytics Data: De-identified and aggregated usage data may be retained indefinitely, as it no longer contains any personally identifiable information.

Once the retention period ends, your personal data will be securely deleted or permanently anonymised using methods that ensure the data cannot be recovered or linked back to you.

As a Meta888 member who is a Malaysian citizen or resident, you have the following rights under the Personal Data Protection Act 2010 (PDPA) of Malaysia with respect to your personal data:

Meta888 takes child protection very seriously. The Meta888 platform is exclusively for individuals aged 18 and above, and we implement the following measures to prevent registration and use by minors:

• All new registrations go through an age verification process requiring a valid date of birth and MyKad/passport number — minors cannot create a valid account.
• Meta888 does not knowingly collect any personal data from individuals under the age of 18. If we discover that a child's data has been collected without our knowledge, we will delete it promptly.
• If you are a parent or guardian and believe your underage child may have registered an account with Meta888, please contact us immediately at support@meta888.world so that the account can be closed and the data deleted.

As part of platform operations, your personal data may be processed or stored on servers located outside Malaysia — for example, servers operated by cloud service providers or international game providers used by Meta888.

In all cases of cross-border data transfers, Meta888 ensures that:

• Data transfers occur only to countries or regions with data protection laws equivalent to or stricter than Malaysia's, or where the recipient has agreed to be bound by data protection standards equivalent to Malaysia's PDPA.
• All data recipients outside Malaysia are bound by comprehensive data processing agreements that hold them to protection standards consistent with this Privacy Policy.
• Personal data transferred outside Malaysia is subject to the same technical protections (encryption) as data stored within Malaysia.

Meta888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or changes in platform technology. When we make material amendments to this Policy:

• We will update the "Last Updated" date at the top of this page and in the hero section.
• For amendments that materially affect your privacy rights, we will send a notice to your registered email address and/or display a prominent notice on the platform at least 14 days before the changes take effect.
• Your continued use of the Meta888 platform after any amendments take effect will be considered your acceptance of the revised Privacy Policy.
• Previous versions of the Privacy Policy are retained for reference and can be requested via the customer support email if needed for any legal or complaint-related purposes.

If you have any questions about this Privacy Policy, how we handle your personal data, or wish to exercise any of the rights set out in Section 8, please contact Meta888's Data Protection Officer through the following channels:

We aim to respond to all privacy inquiries within 14 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia, the regulatory body responsible for enforcing PDPA in this country.